5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the service that property managers want, but too often do not due to a lack of ongoing excellent management processes.
Security guard companies are unlike any seller a home manager usually hires. If you hire a painter, then you are able to see whether or not they do their jobs by taking a look at the walls. But when you hire a security guard business, how often can you determine if the protector organization is performing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently tracking and supervising your defenses. In the majority of instances they likely are, but it’s important to employ a system of verification and quality management to ensure that issues associated with the lack of performing these jobs do not begin to occur.
In this guide we’ll discuss five (5) simple steps to improving your security guard service and attaining what you picture as your ideal gate house security guard.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your state is among these states, ensure your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the type of training that is being provided by your security provider and inquire does it seem adequate.
It is also the security guard firm performing history and drug screenings on all of your defenses until they send them to your property? If they’re, they should be providing you with verifications. Otherwise, why?
Another excellent way to screen if the protector is a fantastic match for your property is to perform a short”interview” to get a sense of the guard and to explain your expectations. This initial dialogue will tell you a lot about what to expect from that guard and it provides you an opportunity to request a different guard if you think it is essential.
Assess Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces every guard to the business itself, in several cases the guard’s orientation to his assigned land is not as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your site specific training resembles:
• Does it occur at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security firm double bank? (Double banking is the process of having a veteran guard working in precisely the same time as the new guard.)
• How thoroughly are your post requests clarified?
Determine the response to every one of these questions and make certain they fit with what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and your site specific training to get an understanding of what goes on preparing a guard to operate in your premises.
Review Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard service. When security companies provide poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel their job is not significant and they begin to see themselves as less of a region of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract doesn’t demand onsite oversight, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the two methods of distant supervision that prove most successful are:
If your guards must produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of tracking the guards while they’re in your premises. These tracking systems allow the security guard business to track the log and time the activity of the guards while they’re making rounds to several areas in your premises. Many Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we’ve found that using a system for guards to check in frequently with the security guard provider provides a way of earning certain each guard is safe and alert. Using guards check-in frequently with the security guard business, at least every 30 minutes, guards feel their safety is important and being awake and attentive is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out exactly what is happening with your security as you aren’t there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to ensure they know their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be confident the adviser is not actually a security guard business. If that’s the case, your audit is sure to develop issues with your existing security guard business.